Kansas Family Medical Assistance
Manual (KFMAM)
Discrimination is Against the Law
KanCare does not discriminate against, exclude, or treat people differently based on race, color, national origin, age, disability, or sex. KanCare obeys all Federal civil rights laws that apply.
KanCare offers free aids and services for people who need them to communicate with us. We will provide:
- Qualified sign language interpreter
- Written information in large print, audio, or accessible electronic format
- Free language services to people whose primary language is not English, including qualified interpreters and information written in other languages.
Please contact us to request these services:
- By mail: KanCare Clearinghouse; PO Box 3599; Topeka, KS 66601-9738
- By fax: 1-844-264-6285
- By phone: 1-800-792-4884
- By TTY: 1-800-792-4292
If you believe KanCare has failed to provide these services or discriminated on the basis of race, color, national origin, age, disability, or sex, you can file a grievance.
To file a grievance, please complete the form Civil Rights Complaint form and return it to us:
- By mail: KanCare Clearinghouse; PO Box 3599; Topeka, KS 66601-9738
- By fax: 1-844-264-6285
Or file your complaint by phone. Please tell us that you have a Civil Right issue at the beginning of the phone call.
- By phone: 1-800-792-4884
- By TTY: 1-800-792-4292
You can also file a civil rights complaint with the U.S. Department of Health and Human Services, Office for Civil Rights in one of these ways:
Online: OCR Complaint PortalBy mail: Centralized Case Management Operations
Complete and mail to:
U.S. Department of Health and Human Services
200 Independence Avenue, S.W.
Room 509F HHH Bldg.
Washington, D.C. 20201
By Phone:
Toll-free: (800) 368-1019
TDD toll-free: (800) 537-7697